The Me In Order Platform

What you need to know to THRIVE as a Certified Expert Organizer® powered by Me In Order™.

About This Course

This course provides an in-depth understanding of how to use the Me In Order Platform to maximize your time with your clients. Prerequisite for this course is the successful completion of MiO 101 and the Organizing Foundations course. Upon completion of this course you will have working knowledge of Me In Order processes, procedures, and systems necessary to be successful in the field as a Certified Expert Organizer® powered by Me In Order™.

Meet the Course Instructor

Jeremie Barber

Order University Co-Founder

Jeremie’s passion for organizing goes back to when he was just a toddler. His mother recalls him crawling into her closet and arranging her shoes in perfect order. Today as the Operations Leader for Me In Order he makes sure that all the business systems are operating in order. I guess not much has changed.

Jeremie is a co-founder of both Me In Order & Order University along with his wife Kelly Barber. Together they have two children, Jonathan and Emily. When asked about his children’s organizing skills Jeremie says that his daughter is in charge of organizing the storage containers in the kitchen. He says she can’t stand it when they are not stacked properly, and that he thinks she has the “organizing gene.”

When Jeremie is not creating order you can find him running, playing with the kids, having dinners with close friends or just curled up with a good book.

Course Curriculum

MiO Culture

- Welcome
- Serving Others
- The Nordstrom Way
- How We Started
- Our Brand Evolution
- Our Core Stack
- Our Core Values
- Our Core Principles
- Our Lens
- 100% MAGIC Service
- Our Structure
- The Client Journey
- Our Client Promise

Organizer Programs

- Organizer First
- Client Screening
- Client Wait List
- Certified Expert Organizer®
- Circumstantial Organizing™
- Achievement Badges
- 5-Star Ratings
- Scorecards
- Workshops & CEU’s
- Trade Programs

Organizer Forms

- Organizer Forms Index
- Achievement Badges
- Community Service
- Continuing Education
- Elfa Installation
- Lead/Client Intake
- Moments od Excellence
- Partner Earnings
- Tote Bag Checklist

Client Programs

- Client Terms of Service
- Telephone Consultations
- Assessments
- Prepaid Monthly Memberships
- Client Birthday Program
- Gift Cards
- Partner Clients

Client Cards

- Client Cards Overview
- Be Our Guest (B.O.G.) Cards
- Thank You Cards
- Client Birthday Cards
- Business Cards
- Today Cards
- Color Coding Guide

Client Forms

- Client Forms Index
- Consignment Release
- Credit Card Authorization
- General Damage Claim
- Discarded Items Release
- File Index
- Files Every Client Needs To Have
- Initial Walk-Thru
- Invoice
- Monthly Membership Cancellation Request
- Photo Release
- Record Keeping Guidelines
- Time Log
- Notes From Today’s Visit
- Work Authorization For Me In Order

Moments of Excellence

- Intro to Moments of Excellence
- System As A Floor
- The Checklist
- Preparing For The Session
- Session Start
- Mid-Session Check
- Session Wrap Up
- Getting The Follow-up Session
- Closing The Session With Central
- Bonus Tips

Sales & Marketing

- Brand Guidelines
- What Clients Pay For
- Answering The Call
- Lead & Client Follow-up
- Using URL’s and QR Codes
- Using Nextdoor for Leads

Partner Earnings

- Partner Earnings Components
- The Marketing Component
- The Sales Component
- The Organizer Component
- Quest Types
- Partner Earnings Overview
- Installations
- Payout Dates
- Client Provided Gratuities
- Organizing Tools Reimbursement
- Work Classification & 1099’s
- Client Billing Rates
- Cancellations
- Liability Insurance Coverage

Guideposts

- Guideposts Introduction
- Brand Guidelines
- Confidentiality
- Work Outside MIO
- Health and Safety
- Discrimination and Harassment
- Gossip
- Calls & Texts
- Emails
- Personal Audio Devices
- Profanity
- Smoking
- Alcohol and Drugs
- Exiting

Being Awesome

- Being Awesome Introduction
- Community Code of Ethics
- Me In Order Lingo
- The Expert Image
- Business Hours
- Remaining Active
- Scheduling
- Who To Contact
- Working as a Team
- Team Captain Responsibilities
- Rounding Billable Time
- Exceeding Client Expectations
- Finances 101 for Organizers
- Course Wrap-up

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