Team Captain Responsibilities

Moments of Excellence for Session Team Captains

Preparing for the Session

Team communication prior to the session:

• Where to meet?
• At what time?
• Who is bringing what (if anything special is needed)?
• Are all the teammates scheduled in the system?
• Do I have client rates for all teammates?

Session Start

Team Captain Determines:

• Is everyone here?
• Team introductions to the client.
• Where to start.
• What the goals are for the session.
• Which Teammates will organize where.

Mid-Session Check

How is my team doing:

• Is everyone progressing nicely and according to plan?
• Is anyone stuck?
• Does anyone need help?
• Are we going to meet the goal for the day?
• What adjustments need to be made?

Session Wrap Up

Team Captain Determinations and Responsibilities:

• Do all the spaces look better than before?
• Is there anything else that should be labeled?
• Does each Teammate need to walk through the spaces completed by them with the client?
• Collect payment for all Teammates.
• Collect anything from the Teammates that they want loaded into the clients profile.

Session Cancellations

If you cancel the session as the Team Captain:

• Contact your teammates to let them know.
• Ensure that Central has cancelled your Teammates in the system.